BOOKING TERMS &
CONDITIONS

 

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Appointments & Cancellations

Initial consultations are free of charge. Reassessment appointments, or any appointment

made as a result of genuine concerns about the treatment will also be free of charge.

If you cannot attend your appointment, we require at least 48 hours’ notice in order to

reassign your appointment time to another client. If you do not provide 48 hours’ notice, your

deposit will be non-refundable and cannot be transferred to an appointment at a later date.

The above excludes Injectable Treatment deposits where they have to be ordered in

advance specifically for your treatment plan. These are refundable if the Hourglass Clinic is

given two weeks’ notice before your appointment date. After the two-week threshold the

deposit is non-refundable. The deposit is transferable if the Clinic is given at least 48 hours’

notice prior to your treatment date. Rescheduled appointments need to be booked within 30

days of the original booking or the deposit is forfeited, and another deposit is required to

schedule another appointment.

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Late arrival may result in your treatment time being reduced. If you are running late, it is

important you contact the clinic so we can try and alter your appointment accordingly.

If the client changes their mine at the time of the appointment the Hourglass Clinic will not

issue price adjustments / refunds for change of mind. The client must pay for the full amount

of the appointment time even of the patient requests a recued of changed service.

Clients that do not attend appointments will forfeit any monies paid in advance.

Prior to your appointment we will inform you of any preparations you might need to make

prior to treatment taking place. Failure to make any such preparations may result in your

treatment being delayed, your treatment time being reduced, or extra costs being incurred.

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Payments and Refunds

Unless you have purchased a course of treatments or a consultation, a deposit is required to

secure your appointment. We accept payment by most major credit/debit cards.

The full treatment costs will be discussed and agreed during your consultation appointment.

Booking fees are required as stated in the Deposit and cancellation policy. The deposit will

be deducted from the total treatment cost.

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All service charges are non-refundable. The service fee charges cover the treatments costs

as well as clinicians time and service that includes but is not limited to: consultation,

treatment information, advice, follow up appointment, aftercare advice and support where

required. All treatments are delivered with the intention of providing an outstanding,

professional service, gold-standard products, honest and ethical advice, expert knowledge,

and safe practice. We are unable to guarantee results therefore cannot offer refunds should

the results not meet your expectation. We do advise any unsatisfied patients to contact us

and we can offer our best advice.

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Suitability and Liability

We will always assess your suitability for treatment prior to any treatment being carried out.

If we consider that you are unsuitable for the treatment you have enquired about, or if we

consider that the treatment is unlikely to be successful, we will inform you of the fact and the

reasons why we have reached this conclusion. In these circumstances deposit will be

refunded to you, where applicable.

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The Hourglass Clinic is not liable for any economic loss (including loss of profit), or for any

other special, indirect or consequential loss or damage arising out of, or in connection with,

its provision of any goods and/or services to the client.

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It is the client’s responsibility to ensure that he or she provide the Hourglass Clinic with all

relevant medical details prior to each treatment. The Hourglass Clinic will not be liable for

any damage that occurs as a result of the client’s failure to disclose such details.

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The client agrees to comply with all instructions and/or recommendations given to them by,

or on behalf of the Hourglass Clinic regarding the care of a treated area. Nothing in these

terms of business shall exclude or limit the Hourglass Clinic’s liability for death or any

personal injury resulting from the Hourglass Clinic negligence.

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Aftercare

The Hourglass Clinic provides all clients with verbal and or written aftercare. We cannot

take responsibility for any complications that arise due to non-compliance of our aftercare

instructions. We will offer our support where required but any additional fees will be the

client’s responsibility.

 

Valuables

Please ensure you retrieve all your valuables before leaving the premises as we cannot be

held responsible for lost items.